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  • AML Compliance Officer, Investigations
    Lagos, Nigeria

    Application Deadline: Past

    This position supports the Chief Compliance Officer (CCO), who develops and provides oversight of AML/CFT and Sanctions risk management, under reporting to the General Counsel leading Legal and Compliance for Chipper Cash. The incumbent will functionally report to the Head of Compliance for Africa. Are you someone who wants to keep criminals from abusing people and the financial system? Do you enjoy solving mysteries? Can you maintain objectivity and independence? We are looking for someone like you who can conduct forensic financial investigations of clients or potential clients presenting possible compliance, reputational and regulatory risks to Chipper Cash. These risks might include money laundering, fraud/identity theft, terrorist financing, sanctions violations, among others.

    What you will be doing

    Your role will assist in the process of detecting, monitoring, and investigating financial crime compliance risk related policies and procedures which are compliant with our global policies, as well as local regulatory requirements. You will work with staff reporting to the CCO, Chief Technology Officer (CTO), Chief Financial Officer (CFO), Chief Operations Officer (COO), Chief Executive Officer (CEO), and approved third party vendors to promote an appropriate risk-based approach. Your position will be dynamic as you lead compliance investigations and escalation activities across our offices, overseeing the work of the AML Compliance Analysts and Due Diligence Analysts. Responsibilities include, but are not limited to:

    • Your responsibilities will include initiating proactive cases and reviewing escalations of high-risk clients; conducting periodic/EDD reviews; and reviewing potential instances of suspicious activity and financial crimes investigations across a diverse range of disciplines including AML, Sanctions, Fraud, cybercrime, and security using the case management and other compliance tools.
    • You will work independently within the AML policy framework to determine priorities and meet deadlines.
    • You must keep abreast of changes to mobile payments industry, financial crime trends, and regulatory requirements in order to assess impact and communicate changes to relevant stakeholders.
    • You apply subject matter expertise to the prioritization and identification of trends, anomalies and patterns for given case investigations and prepare required reporting for dispositioning, including further escalation per policy.
    • Your interactions regarding sensitive investigatory matters evidence you demonstrating the exercise of sound judgement and high quality standards in risk analysis.
    • You will prepare reporting of trends and patterns of suspicious activity of the customers who misuse our products and services, so that we may adjust our control mitigation.
    • You serve as a mentor to other analysts through sharing knowledge, expertise, and problem-solving discussions.
    • You work with management to identify professional development goals and opportunities, including on-the-job training/skills enhancement.
    • You must maintain detailed records of all information used within the case management system for the investigation to clear or escalate the alert.
    • You will perform any additional duties, as assigned.

    What we are looking for

    • Oversee the achievement and maintenance of agreed customer service levels and standards. This will be done through administering customer surveys and mystery shopping etc.
    • Plan, prioritize and delegate work tasks to ensure proper functioning of the department.
    • Direct the daily operations of the customer service team.
    • Ensure the necessary resources and tools are available for quality customer service delivery.
    • Review, track and resolve customer complaints.
    • Handle complex and escalated customer service issues.
    • Monitor accuracy of reporting and database information.
    • Analyze relevant data to determine customer service outputs.
    • Evaluate and performance-manage customer service team.


    • You possess a minimum of 5+ years of experience in financial services related role(s), with experience in several financial crimes underlying disciplines (AML/CFT, sanctions, fraud, investigations, transaction monitoring, client due diligence, agent due diligence). Candidates with less financial services experience may be considered if in a relevant discipline.
    • You have a minimum of bachelor’s degree, advanced degree preferred, and if you also have certification(s) from professional bodies relevant to the financial services sector that’s a plus.
    • You have demonstrated subject matter expertise (mobile banking/mobile payments/prepaid/ internet payments).
    • Knowledge of AML/CFT, sanctions, and fraud laws, rules, regulations, risks, and typologies.
    • Experience in the use and management of social media platforms.
    • Supervisory experience in an investigative, financial crimes unit, or related control area.
    • You gained experience operating effectively across globally dispersed teams.
    • You have demonstrated experience to independently manage, organize and prioritize multiple tasks, projects, responsibilities, and competing priorities for yourself and the team.
    • You possess excellent written, verbal English communication and analytical skills, with the ability to articulate ideas to a diverse audience.
    • It’s a plus if you have experience liaising with regulators and internal audit staff, such as examinations, audit and reviews, document production, and issue responses.
    • Be a self-driven, self-starter. We’re a dedicated, hardworking team collectively motivated by our mission and vision.
    • Have a global mindset. Even at our small size, we have a team that represents 10+ countries, and our global footprint of customers will continue to grow.
    • Be comfortable with the uncomfortable, goals that is!
    • It’s a plus if you have experience liaising with regulators and internal audit staff, such as examinations, audit and reviews, document production, and issue responses.

    What's in it for you

    • Competitive compensation and benefits package based on experience.
    • Flexible work hours and schedule.
    • Be part of a company growing at a rocketship pace solving a real problem.
    Apply for this role

    or mail your resume to [email protected]

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